Frequently Asked Questions
Everything you need to know about your order and our premium products.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy for pet apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please ensure the items are free of pet hair and odors to qualify for a full refund.
How do I determine the correct size for my pet?
Each product page includes a detailed sizing chart. We recommend measuring your pet's neck, chest girth, and back length to ensure the perfect fit before placing your order.
Are your pet grooming products and accessories safe and non-toxic?
Absolutely. All Concord Pet products are sourced from reputable manufacturers and undergo rigorous quality checks to ensure they are safe, non-toxic, and durable for your pets.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to international pet lovers in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.